Fintech · Scale-up · Bulgaria

How Paynetics built a data-driven performance culture

Key results

  • 100% adoption rate on performance tracking features in 6 months
  • Grew to over 150 employees in 18 months

At a glance: Finance · 130 employees

Operational challenge: Manual, inefficient HR processes causing goal misalignment during rapid scaling to 150+ employees.

Revolut People impact and results:

  • Culture shifted to an agile, data-driven cycle
  • Within 6 months, managers and employees proactively used the tool during 1:1s for real-time progress updates

From the Revolut People executive overview (2026).

The challenge

Paynetics grew to over 150 employees in 18 months. The manual performance and goal-setting processes that had worked at startup size stopped keeping up. Managers struggled to assess their teams objectively, employees couldn't see how their work connected to company goals, and informal feedback no longer worked for a larger organisation. They needed a structured performance framework, company-wide goal alignment and reliable data for talent decisions.

The solution

With Revolut People, Paynetics moved from ad-hoc processes to a structured, regular cycle. All performance metrics sit in one scorecard; Jira integration links daily work to strategic goals; AI summarises 1:1s to support continuous feedback; skills gaps are surfaced for development and retention decisions; and surveys gather targeted feedback.

The results

Within 6 months Paynetics reached 100% adoption of the performance tracking features. Managers and employees use the platform in 1:1s to align, track progress and update goals; employees have clearer expectations; and directors get an immediate view of high performers, skills gaps and where support is needed.

“It's exciting to see how much things have improved with every new cycle. Just six months after implementation, we saw managers and employees proactively using Revolut People during their 1:1 conversations for real-time alignment, progress tracking, and updating goals.”

Maria Simeonova, People and Culture Director, Paynetics
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Source: Revolut People published customer story. Rewritten in our own words; metrics, names, titles and quotes as published.